Frequently Asked Questions

Where is Member Services located?

Member Services is located inside the Margot Connell Recreation Center. Once you enter, it is the desk area to the left of the front desk.

What are Member Services hours?

The Member Services academic year office hours can be found on this page. Hours are subject to change and are abbreviated during University holidays or breaks.

I have a BC ID, but I am not a member. Can I access the building?

Individuals with a valid BC ID can purchase memberships ranging from day passes to annual memberships, depending on the time of year.

I have an active BC ID, may I bring in guests?

Yes, members are allowed up to three guests per day, and the guest passes are only eligible on the date of purchase (not 24 hours from purchase time). For more information, please see the "Guest Passes" section.

Do you offer community or alumni memberships?

We typically do not offer community or alumni memberships. For more information, please reach out to Katie Waken, Coordinator of Member Services & Operations.

Guest passes are available with a sponsoring member. For more details, please see the Guest Passes section.

If I've lost or forgotten my ID can I still access the facility?

Everyone entering the Margot Connell Recreation Center must show a valid BC Eagle ID.

Can my child use the facility if I am not here?

Any youth (under 18 years of age) must be accompanied by a parent or legal guardian at all times while in the facility. Please see our rules & policies for more information regarding youth access. See the “Guest Passes” section for any policies related to guest ages.

Can I purchase a membership for the pool only?

No, only full access memberships are available.

Do you supply towels?

Yes, towel service is available to all of our members for a fee. If you purchase towel service, you may check out up to two towels from our Equipment Desk. Once you are done using the towel, it should be dropped back at the Equipment Desk for laundering. If you do not have the service, you may rent a towel for $2 per day.

Are lockers available?

Complimentary day use lockers are available throughout the facility, and locks are available for rent at the Equipment Desk (free of charge) for use in the locker rooms. All complimentary lockers are to be emptied before the facility closes, and rented locks are to be returned to the Equipment Desk, or a fee may be incurred. Paid locker service is available (while supplies last), which allows our members to keep their belongings locked overnight in the locker room(s). Any non-Campus Recreation lock will be cut and contents of the locker will be brought to the lost and found. All locks must be issued via Campus Recreation.

Do I have to stay with my guest in the building?

Yes, you do need to be in the facility with your guest, but depending on their age, the requirements change (see "Guest Passes" section for more info).

Can I have payments taken out of my paycheck?

Faculty and staff can enroll for membership using payroll deduction by bringing your BC ID to Member Services anytime throughout the year. For details on payment, see the “Faculty & Staff” section.

Program times not showing on recconnect.record-room.com?

To display program times, please follow the steps outlined in the Create Online User Account Guide.

Create Online User Account Guide

To create an account, please follow the steps outlined here.

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